Quality & Technical Support Engineer
Softbox Systems is an award-winning temperature control-packaging innovator that has been designing and producing high performance passive temperature control packaging systems for over 20 years. We offer consistent quality to our clients from our strategically located global manufacturing sites throughout EMEA, Americas, India and Asia Pacific.
We have formed long standing partnerships with the world’s leading biotech, pharmaceutical, clinical research and logistics companies, and apply innovative thinking to overcome the challenges that our clients face in managing the Cold Chain when shipping temperature sensitive commercial and clinical trial products.
Location: Schiphol, Netherlands & Atlanta, US
As part of the fight against Covid, in partnership with our key clients, Softbox has developed and implemented one of the world’s largest fleets of reusable temperature-controlled packaging solutions and established two world class service centres to support the refurbishment and reuse of Ultra Low Temperature (ULT) Shippers.
The Quality & Technical Support Engineer will be responsible for monitoring and improving the quality of the service centre operational processes and outputs, to ensure products consistently meet established quality standards – including analysis, assessment and solution implementation of any process issues where required.
Realised through the design of quality methods and testing systems to reflect efficiency, reliability and performance – coordinating with onsite and wider teams to implement suitable quality measures and developing quality control systems for inspection of materials, equipment, processes and products.
Overseeing everyday manufacturing and operational activities is imperative to this role, with a duty for training needs analysis and administration of operatives on applicable work procedures and equipment use.
Role and Responsibilities