Technical Consultation

An introduction to
Technical Consultation

As a company with a name for innovation and a history of industry firsts, we understand as well as anybody the challenges companies face when it comes to shipping pharmaceutical temperature-sensitive products.

We put that experience to good use. Specialised regional technical support teams are available on five continents to help customers understand the technical obstacles that might be heading their way: How can the integrity of my shipment be maintained? Is my payload fully optimised? Does my solution give me the best value for money?

In answering these, we offer independent advice on what packaging is fit for purpose.

An airtight process starts with our Technical Consultation service to gather information. Once an expert evaluation has been made, and insights have been shared, shipping lane risk assessments can then be conducted to determine the most fit-for-purpose solution.

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Technical Consultation Features

Personalised service

Payload optimisation

Lane risk assessment

Industry-specific qualification services

Excursion management

In-house and external training programs

Specialised technical support

Problem evaluation and analysis

Why Technical Consultation?

Using the latest cutting-edge thermal simulation software to provide detailed design analysis, our project engineers will help you explore all possible options to ensure you and your business meet critical regulatory compliance needs, while ensuring distribution costs are kept within budget.

Any technical recommendation is supported on the ground. As part of our product implementation service, a project engineer is assigned to assist with your quality and distribution functions. Conditioning studies, cold chain facility assessments and performance qualifications with lane trials using shippers in real-world scenarios ensure a shipping system will function at optimum levels.

All steps of the process are fully certified and documented to satisfy regulatory compliance. Where the need arises, customised thermal packaging design may be necessary. In these cases, virtual prototypes can be designed to meet your specific shipping requirements. It will then be tested and qualified to suit the most demanding temperature control requirements.

Use our Systems Solutions Finder to find a product tailored to your requirements.

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Choose your location

Softbox has manufacturing and distribution sites in all the key markets, and we are able to supply to more than 100 countries worldwide. Choose your region to find out more: